There’s excitement in Pittsfield, Massachusetts. They’re doing great work. Despite the doom in the industry, taking care of customers is proving to be good for business. The plan is driving content and excitement back into the market. Executive editor Kevin Moran summed it best, ” I want our newspaper to love its readers. And I want its readers to love the newspapers back.” Read about their success.
At Local News ROI we couldn’t agree more. We believe there needs to be a migration from focus on product to focus on customer. And at The Eagle, that’s the plan.